Returns
We are committed to providing quality products to our customers. If you receive products from lauramercier.co.uk that do not meet your expectations, you are welcome to return an item within 30 days of receipt, as long as the item is still in its original condition. Please note, we are unable to offer exchanges. When sending us your item/s, please keep a ‘proof of posting’ as we cannot accept liability for missing returns.
Once your return has reached our warehouse, please allow up to 10-15 business days for your return to be processed. Credit will be issued to the original form of payment for the amount of the item/s returned. The original shipping and handling charges are not included in the refund amount (unless the item is faulty).
If you wish to start a return, please click here.
Sets and Kits
When returning a set or kit, we require all contents from the original set or kit in a saleable condition. Partial items from a set or kit will not be refunded. Empty containers will not be accepted for a refund.
Only items purchased on lauramercier.co.uk will be accepted for a return. If your items were purchased at an authorised retailer, please contact the retailer to arrange for a return or exchange.
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